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The LRSE Hosting Acceptable Use Policy / Terms of Service / Service Level AgreementIntroductionLRSE Hosting web hosting services exists to provide individual, hosting services and to provide fast and low-latency Internet connectivity at a very low cost. In addition, other features such as DNS service and email hosting are provided. Finally, a highly technical level of customer support is provided to help you install, configure, and maintain the services you wish to run on your site. This document describes the service that is offered, and what monetary transactions are required for those services. It describes the specific levels of service you will receive, and finally describes some actions that are prohibited. Setting aside the legalese and market-speak, we will uphold our end of this agreement to the best of our ability in an honest and straightforward fashion. We will support you with our technical staff that also understands the social context that this service exists in. In return, we ask that you follow the terms spelled out in this agreement. The CompanyLRSE Hosting, from this point forward referred to as "the company" provides internet access - specifically web hosting services in the form of a web site hosted on completely autonomous server instance running on top of very large, scalable enterprise hardware. These services consist of a specific version of a computer operating system made remotely accessible through TCP/IP protocols for a certain amount of money per unit time. The specific operating system, the amount of money charged per unit time, and the unit time itself are agreed upon during commencement of the service. The ServiceYour web site and associated services will be made available to you for a set monthly fee for a period of at least four months. You are given the right to terminate the service after four days, if you are unhappy with it, for a full refund and no further commitment. After four days, you agree to pay the monthly fee for a period of not shorter than four months - you don't have to pay all four months up front, of course - we just ask that you stay with us as a customer paying once per month for four months. In return for these payments, you web site and associated services will have a 99.5% or better period of connectivity to the public Internet measured in one minute intervals. Further, you will receive technical support for any issues related to your server instance. Your requested entries in our DNS services will have the same availability, as will any firewall entries you give to us to be implemented into our firewall. Bandwidth levels to your server will always be sufficient to ensure low latency and high-speed connections, and will be at a speed much greater than the average sustained throughput that you are allocated during the signup process. That is to say, if you subscribe to a plan with 5GigaBytes* per month, which works out to 15Kb/second, the bandwidth available to you at any given moment will be at least 100 times more than that. Technical support will be provided via email, typically within 24 hours. ou agree that your web site and associated services may be made unavailable for brief periods for server maintenance, such as the need to be rebooted, and on the rare occasions that happens, generally you will be given 4 days notice prior to the reboot. You also agree that on very rare occasions you will be given less notice, but will be given notice nonetheless. THIS MEANS WE MAY REBOOT YOUR SERVER, BUT GENERALLY YOU WILL BE GIVEN 4 DAYS NOTICE. THIS HAPPENS RARELY. The directories you specify will be backed up once every 24 hours and not more frequently. Every 24 hours the previous backup will be destroyed and a new one made, unless other arrangements are made. These backups are stored in a secure filesystem, but are not encrypted. Although it is not our practice, the nature of collocating a server with a third party implies that that third party has the ability to view and alter the contents of your server. We will not ever do this without your explicit instructions (usually relating to data recovery of some kind). We will provide data traffic totaling the amount agreed to during your signup process. You will have the ability to halt traffic after reaching this level, or continue and pay a fee for each unit of bandwidth above and beyond the standard amount. The standard amount of bandwidth you are allotted (which is allotted in both upstream and downstream directions) is made specifically clear to you during signup, as is the unit that that bandwidth is measured in, as is the per unit cost of extra bandwidth. Your web site and associated services will be allotted diskspace equal to 250.00 megabytes. You may purchase additional space at a per unit cost PER MONTH specified during the signup process. Client BehaviorsYou agree not to do any of the following: - Send unsolicited commercial or bulk email to any party for any reason. DO NOT SPAM - Access, or attempt to access a computer or network resource that you are not authorized to access. DON'T CRACK/DEFACE - Distribute, or make available in any way to any party intellectual property that requires some method of authorization to sell or distribute, which you do not have. NO WAREZ - NO RIAA/MPAA IP VIOLATIONS - Store, transmit, create, or examine any pictures of a sexual nature, realistic or not, of humans, anthropomorphic depictions of human-like creatures, or images suggesting humans that are under the age of 18 years. NO CHILD PORNOGRAPHY - Forge email headers or TCP/IP packet headers. NO SPOOFING - Distribute worms, trojans, or viruses, or commit or attempt to commit any denial of service attack against any computer, network, or individual. NO DoS, NO WORMS/VIRUSES/TROJANS - Violate export controls on any software or intellectual property. DON'T VIOLATE EXPORT CONTROLS - Run a public ircd server of any kind. (You can run an ircd server, but only a private server, non-linked, and not open to any public users). NOTE: you can run as many irc clients bots, etc. as you want - even bounces, just not any public services. DON'T RUN A PUBLIC IRC SERVER - No modern graphical game server (like halflife, quake [1,2,3], etc. You can run a text mud, but no hogs like the above, please. Please Note:We reserve the right to terminate your account, and any future business relation with you, for any reason at any time. If we initiate a termination you will not be charged beyond the current calendar month and will receive a refund for any unused time. Also note that we understand that certain violations of the above terms can occur inadvertently, and even as a result of unauthorized access from some third party. We will do our best to weigh the merits of each individual case and act with common sense and an understanding of the technical and social implications of the situation. SummaryIf you uphold your end of this agreement, we will uphold our end and do our best to provide intelligent, useful service at a reasonable price. * We define a gigabyte as 1000 megabytes.
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